dv222 Terms & Conditions

These terms and conditions ("Terms") apply to all users of the dv222 platform and its services. By accessing the dv222 website or using any of its services, you are considered to have accepted all provisions of these Terms. If you do not agree with these Terms, please refrain from using this platform.

dv222 is an online gaming and betting platform that offers cricket betting, slot games, live casino, and various other gaming experiences for players in Bangladesh. Meeting the specified eligibility requirements is mandatory to use this platform.

Alongside these Terms, our Privacy Policy and Responsible Gaming Policy are considered part of a single integrated agreement. In the event of any conflict, these Terms will take precedence.

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To create an account on the dv222 platform and use any of its services, users must meet the following eligibility requirements:

• The applicant must be at least 21 years of age.
• The user must be a real person — accounts may not be operated using automated software or bots.
• Each user may open only one account.
• Users must bet in their own name and with their own funds — betting on behalf of others is prohibited.
• Users from regions where online gaming is prohibited or restricted may not use this platform.

dv222 reserves the right to verify a user's age and identity at any time. Failure to respond to a verification request may result in the account being temporarily suspended.

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When registering an account on dv222, users must provide accurate, complete, and up-to-date information. Creating an account with false or misleading information constitutes a violation of these Terms and may result in the account being closed.

3.1 Password & Security

It is entirely the user's responsibility to keep their account password confidential. Passwords should not be shared with anyone. Any unauthorized access to the account must be reported to dv222 promptly. dv222 will not be held responsible for losses resulting from negligence.

3.2 Updating Information

Any changes to personal information (such as mobile number or bank account details) must be updated in the account settings immediately. The user bears responsibility for any transaction delays or failures caused by outdated or incorrect information.

3.3 Identity Verification (KYC)

dv222 conducts identity verification processes to ensure secure transactions. Users may be required to submit requested identity documents (national ID card or equivalent). Withdrawal facilities may be restricted until verification is complete.

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All financial transactions on dv222 are carried out through fully secure and encrypted connections. The following payment methods are currently supported on the platform:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Upay — Mobile Payment
• Bank Transfer — Major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank

4.1 Deposit Conditions

Users must deposit from a payment account registered in their own name. Deposits from third-party accounts are not accepted and such transactions may be cancelled. Deposited funds are provided for gaming purposes.

4.2 Withdrawal Conditions

Withdrawal requests may only be made to the same payment method used for the deposit. Bonus winnings cannot be withdrawn until the wagering requirements associated with that bonus have been met. dv222 may take additional time for verification and may request further documentation for unusual transactions.

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dv222 offers various types of bonuses and promotional offers. Each bonus has its own terms and conditions, which are detailed on the relevant promotion page.

5.1 Welcome Bonus

New users may receive a 100% bonus on their first deposit, up to ৳20,000. For example: a ৳1,000 deposit earns a ৳1,000 bonus, bringing the total balance to ৳2,000. A 25x wagering requirement applies to this bonus.

5.2 Wagering Requirements

Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus. Example: receiving a ৳1,000 bonus requires ৳1,000 × 25 = ৳25,000 in bets before bonus winnings can be withdrawn.

• Bonuses may only be used on eligible games — certain games may not count toward bonus wagering.
• A new bonus cannot be activated until a current bonus has been fully settled.
• Bonus funds cannot be withdrawn directly — only winnings earned after meeting the requirements are withdrawable.
• dv222 reserves the right to revoke a bonus without giving a reason if bonus abuse is suspected.
• Unused bonuses will be cancelled once the promotion period ends.

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The following general rules apply to all betting activity on dv222. More detailed rules for sports betting, live casino, and slot games can be found in the respective sections.

6.1 Placing Bets

• Once a bet is confirmed, it cannot be changed or cancelled.
• Any incomplete bet caused by a technical error will be automatically voided.
• dv222 reserves the right to set maximum limits on any bet.
• Pre-match bets are not accepted after an event has started.

6.2 Determining Results

Bet outcomes are determined based on the official announcement of the relevant authority. If an event is cancelled or postponed, the related bet will be voided and the stake returned. dv222 relies on the most current and reliable information when determining results.

6.3 Game Settlement

Results in slot and casino games are determined impartially through RNG (Random Number Generator) technology. All games are operated in accordance with fair play principles. If a technical error in a game result is proven, dv222 may declare that round void and return the stake.

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The following activities are strictly prohibited on the dv222 platform. Involvement in any of these activities will result in the immediate closure of the account and funds may be forfeited:

• Money laundering or using funds obtained from illegal sources.
• Operating multiple accounts or accessing another person's account.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Betting using bots, automated software, or artificial intelligence.
• Deliberately colluding with other users to manipulate betting outcomes.
• Abusing bonuses or systematically attempting to claim the same bonus multiple times.
• Creating an account using a fake identity or another person's identity.
• Copying, distributing, or using any part of the platform or its content for commercial purposes.

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dv222 places the highest importance on responsible gaming. We believe gaming should be a form of entertainment — not a source of financial pressure or mental distress. If users feel that gaming is getting out of their control, please contact us.

dv222 provides users with the following features:

• The ability to set deposit limits.
• The option to set session time limits.
• A self-exclusion facility.
• Responsible gaming advice through our 24/7 support team.

For more information, visit our Responsible Gaming page.

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Protecting users' personal information is one of dv222's top priorities. All data is secured through SSL encryption and is not sold or shared with third parties.

Full details on how data is collected, stored, and used can be found in our Privacy Policy. By using the platform, you are also considered to have consented to that policy.

9.1 Anti-Money Laundering (AML)

dv222 follows international standards to prevent money laundering. If a suspicious transaction is identified, the account may be temporarily suspended for investigation and, if necessary, the relevant authorities will be notified.

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dv222 will not bear any liability in the following circumstances:

• Loss caused by the user's own error or negligence.
• A game session being interrupted due to loss of internet connection, power outage, or device issues.
• Delays or errors on the part of a third-party payment provider.
• Service unavailability during scheduled technical maintenance (users will be notified in advance).
• Service disruptions due to force majeure events such as natural disasters, cyberattacks, or government directives.

In any circumstance, dv222's maximum liability will be limited to the amount of actual funds held in the user's account.

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11.1 Suspension by dv222

dv222 may temporarily suspend or permanently close any account for the following reasons:

• Violation of any clause of these Terms.
• Suspected fraudulent or deceptive activity.
• Failure to complete identity verification or provision of false information.
• Account remaining inactive for an extended period (more than 12 months).

11.2 Closure by the User

Users may close their account at any time. All active bets must be settled and any balance withdrawn before the account is closed. If an inactive account holds an active balance, it will be returned to the claimant after identity verification.

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dv222 reserves the right to change, amend, or update these Terms at any time. Users will be notified of significant changes via email or platform notification.

Continued use of the platform after amended Terms are published will be considered acceptance of the new Terms. If you do not agree with the changes, you should close your account and withdraw all balances.

12.1 Contact & Complaints

If you have any questions or complaints about these terms, please contact our support team:

• Live Chat: Available 24/7
• Email: [email protected]
• Language: Support available in Bengali and English

dv222 will try to resolve user complaints within a reasonable time. In case of disputes, the decision of dv222 will be considered final.