dv222's Privacy Policy

dv222 operates as a safe, transparent, and entertaining online gaming platform for players in Bangladesh. We place the highest importance on our users' privacy and maintain complete transparency in how we store their personal information.

This Privacy Policy ("Policy") explains how information collected about you through dv222's website and related services ("Platform") is used and protected. By using the Platform, you are considered to have given your consent to the collection and processing of information as described in this Policy.

This Policy is a supplement to dv222's Terms and Conditions, and both documents should be read together. In the event of any conflict, the provisions of the Terms and Conditions shall apply.

1.1 Information You Provide Directly

When you create an account on the dv222 platform or use our services, you voluntarily provide the following information:

• Full name, date of birth, and nationality
• Email address and mobile phone number
• Password and security-related information
• Payment information (e.g., bKash, Nagad, Rocket, Upay account details or bank account details)
• Government-issued document information provided for identity verification

1.2 Automatically Collected Information

When you browse our platform, certain information is collected automatically:

• Internet Protocol (IP) address and device type
• Browser version and operating system information
• Time spent on the platform and list of pages visited
• Login and logout times and activity logs
• Information collected through cookies and similar tracking technologies

1.3 Transaction & Gaming Activity Information

Information generated while using our services — such as deposit and withdrawal history, bet types and amounts, and game results — is stored for security, responsible gaming monitoring, and dispute resolution purposes.

dv222 uses collected information only for the following legitimate purposes:

• Account Management: To handle registration, verification, and account security.
• Service Delivery: To ensure the smooth operation of gaming, betting, and payment services.
• Customer Support: To accurately respond to your queries via live chat or email.
• Fraud & Money Laundering Prevention: To detect and prevent suspicious activity.
• Responsible Gaming Monitoring: To identify problematic gaming behaviour and provide necessary support.
• Platform Improvement: To analyse user experience and improve service quality.
• Legal Compliance: To maintain records and provide information as required by applicable law.

dv222 may share your information with third parties only in the following limited circumstances:

3.1 Service Provider Partners

We engage trusted third-party providers for necessary services such as payment processing, IT infrastructure, and security verification. These partners are granted access only to the information required to perform their specific functions and are bound by strict confidentiality agreements.

3.2 Legal Obligations

We may disclose information where required by a court order, a lawful request from law enforcement, or applicable law. In such cases, we will endeavour to notify you as far as possible, unless prohibited by law.

3.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, the new party will be required to maintain protections equivalent to those in this Policy.

dv222 has implemented industry-standard technical and organisational measures to protect your personal information:

• SSL/TLS Encryption: All data transmitted between you and our servers is protected by industry-standard SSL encryption.
• Data Storage Encryption: Stored sensitive information — particularly passwords and payment details — is kept in encrypted form.
• Access Controls: Only authorised personnel may access personal information, and only as required for their specific role.
• Security Audits: Our systems are subject to regular security reviews.
• Data Breach Protocol: In the event of a data breach, we will act promptly and notify affected users where necessary.

However, no method of transmitting information over the internet is completely secure. It is therefore your own responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.

dv222 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Indispensable for login sessions, security tokens, and core platform operations.
• Performance Cookies: Help improve the service by analysing page load speed and user behaviour.
• Preference Cookies: Store your language preferences and personalised settings.

5.2 Cookie Controls

You can delete or block cookies at any time through your browser settings. Please note, however, that disabling essential cookies may cause some important platform functions to not work correctly.

dv222 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• The entire duration your account remains active
• After account closure, transaction records and account history may be retained in accordance with applicable legal obligations
• Information required for dispute resolution or legal claims will be retained until the relevant process is complete

Once the need for retention has ended, we will securely delete or fully anonymise your information.

As a dv222 user, you have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of any inaccuracies in your information.
• Deletion: The right to request deletion of your information in certain circumstances — though legal obligations may limit this right.
• Restriction of Processing: The right to request that processing of your information be limited in specific circumstances.
• Portability: The right to receive your information in a structured, commonly usable format.
• Objection: The right to object to the processing of your information for specific purposes.

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

The dv222 platform is operated for persons aged 21 and over only. We do not knowingly collect personal information from minors.

If a minor is found to have created an account on our platform, we will immediately close that account and delete the associated information.

If you become aware that a minor is using our platform, please notify us at [email protected].

The dv222 platform may sometimes contain references to third-party services — such as payment gateways. These third parties have their own privacy policies, and dv222 is not responsible for their collection or use of information.

When processing a payment, you are directed to the relevant payment provider's platform (bKash, Nagad, Rocket, Upay, or your bank) — their own policies apply there.

dv222 may update this Privacy Policy from time to time. If any significant changes are made, we will:

• Publish the revised policy on this page and update the "Last Updated" date.
• Notify you of the changes at your registered email address.
• Display a notification on the platform.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend checking this page regularly.